Frequently Asked Questions
Q: When are statements distributed?
A: Statements are mailed during the first week of each month. Members with only a savings account will receive a quarterly statement, while those with both an Advantage Checking and Regular Savings will receive a monthly statement.
Q: Where can I find a surcharge-free ATM that will accept my Members FCU card?
A: Members FCU debit cards may be used at over 25,000 surcharge-free ATMs nationwide, including many 7-Eleven locations. Search by zip code for the nearest free CO-OP Network ATMs.
Q: What is Members Federal Credit Union's routing number?
A: The routing number is 307074454.
Q: Does Members FCU offer notary services? If so, what is the cost and do I need to set up an appointment?
A: Members FCU offers free notary services to our members during regular business hours. You do not need to set up an appointment to use this service, and there is no fee.
Q: Where can I find what fees are charged by Members Federal Credit Union?
A: Visit the complete listing of our Rates and Fees online.
Q: How can I get account information without visiting a branch?
A: You can access your account 24 hours a day with Online Banking or Telephone Teller at (303) 755-0050 or (800) 717-7149. You can check balances, transfer funds, and listen to recent transactions, plus more.
Q: Is the loan rate for a new vehicle the same as a pre-owned vehicle?
A: Yes. Car loan rates at Members FCU are determined by credit rating, length of term and LTV. Visit Loan Rates for our most current rates.
Q: What is the address to send my loan payment or mail deposit?
A: Mail deposits and loan payments can be mailed to the following address:
Members Federal Credit Union
Attn: Member Services
6 Abilene St
Aurora, CO 80011
Payments are posted to accounts on the day that they are received. Please include your member number and loan number on all payments and deposits to ensure proper crediting.
Q: Where can I find the closest CU Service Center to me?
A: For a complete list of all CU Service Center locations, searched by zip.
Q: How do I report a lost or stolen VISA Credit/Debit Card?
A: Call 1-800-453-4270.
Q: How long does it take for my debit card to arrive?
A: It typically takes between 7 and 14 business days to arrive.
Q: Can I change the PIN number on my VISA Debit Card?
A: Members may choose a custom pin code at our Main branch location.
Q: Does Members FCU offer a credit card?
A: Yes, we offer a VISA Platinum Credit Card with low, fixed interest rates. Visit Credit and Debit Cards for more details about our Platinum Credit Card.
Q: Does Members Federal Credit Union publish Loan and Savings Rates?
A: Yes. Get a complete list of current rates being offered at Loan Rates.
Q: Where can I find the rate I am earning/paying on an account or loan?
A: Your current rate can be found on your statement or on the documents provided when you opened your account/loan. If you need additional help, please contact a Member Service Specialist.
Q: How can I contact the credit union to talk to a Member Service Specialist?
A: Member Service Specialists are available during regular business hours at (303) 755-2572 or toll-free at (877) 755-2572.
Q: Does Members Federal Credit Union offer e-Statements?
A: Yes, we offer e-Statements to reduce paper waste and save time because you don't have to wait for monthly paper statements. Sign up to receive e-Statements through Online Banking.
Q: What is the difference between dividend rate and APY?
A: The dividend rate of a certificate is the rate being earned on a daily basis. The APY, or Annual Percentage Yield, is the annualized rate earned after one year due to dividends being posted throughout the year.
Q: How can I find a surcharge-free ATM when I am not at my computer or in a branch?
A: Simply send a text message with your zip code or street address to MYCOOP (692667), and receive a reply in seconds with the closest free ATM.
